Integrated Product Support Manager Customer Service & Call Center - Oxford, MS at Geebo

Integrated Product Support Manager

General Atomics (GA), and its affiliated companies, is one of the world's leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.
General Atomics Electromagnetic Systems (GA-EMS) designs and manufactures first-of-a-kind electromagnetic and electric power generation systems.
GA-EMS' expanding portfolio of specialized products and integrated system solutions support critical fleet, space systems and satellites, missile defense, power and energy, and process and monitoring applications for defense, industrial, and commercial customers worldwide.
This position will be responsible for directing the planning and administration of the integrated product support strategies and processes.
The integrated product support team includes Logistics Product Development, Technical Publications and the Customer Training.
The IPS manager ensures that customer support requirements and objectives are achieved within budgets and schedules to meet marketing and financial objectives.
Ensures superior execution and continuous improvement of standard logistics processes.
Builds relationships with strategic customers through logistic initiatives.
Integrates learning from customers, competitors, other industries, industry groups, and professional training to continuously improve competitive position.
Typically accomplishes objectives through subordinate management and/or professional staff.
DUTIES &
Responsibilities:
Plans IPS strategies and establish standard IPS processes and tools for acquisition and sustainment programs.
Provides input to strategic decisions that affect the functional area of responsibility.
Direct all contract IPS activities for compliance with standard processes.
Manages through subordinate managers and professionals in larger groups of moderate complexity.
Identify IPS issues and provide leadership in developing solutions.
Act as the primary contact for IPS activities and lead progress planning and review sessions to discuss costs, schedule, and technical performance.
Direct the development and implementation of annual and long-term technical, schedule, quality, business, and financial objectives for IPS activities and participate in the development of overall unit/Division/Group annual and long-term objectives.
Consult on contract negotiations and contract modifications.
Consult on the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract(s).
Direct the planning, attraction, selection, retention, and development of management, professional, and technical talent.
Maintain the strict confidentiality of sensitive information.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
Job Qualifications:
Typically requires a Bachelors degree in Business Administration, Engineering, or a related discipline and eleven or more years of progressively complex logistics experience in a manufacturing environment with at least five of those years managing logistics processes.
Additional equivalent experience may be substituted in lieu of education Logistics or Program Management experience in the US defense industry working in Operations & Support phase of the defense acquisition lifecycle.
A thorough understanding of the 12 elements of logistics and product support management.
Knowledge of the following standards:
DoD 5000 series, GEIA-STD-0007, S1000D Must have a detailed and thorough understanding of the principles, concepts, and practices of product support management and experience demonstrating a broad application of those practices and standards.
Must have comprehensive project management and leadership skills, including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones.
Must possess the ability to resolve extremely complex management and technical problems and serve as spokesperson on IPS issues.
Strong communication, leadership, presentation, and interpersonal skills are required.
Customer focused, must be able to work on a self-initiated basis and in a team environment.
Qualifications:
SOLE Logistics Certifications (CPL/CML/DL) Defense Acquisition University DAWIA Acquisition Life Cycle Logistics Level II Depot Stand-Up experience Salary:
$90,930 - $162,788#J-18808-Ljbffr Recommended Skills Administration Business Administration Business Process Improvement Concealed Pistol License Confidentiality Contract Negotiation Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.

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